We Make Sure That Your Investment Is Protected.
Silver
Get Protection
- Advanced shipment of infrastructure components to factory
- 72-hour response time to be onsite
- 8 hour telephone response from time of customer call
- Equipment factory repair on faulty equipment.
- First Responder System included in this Price, required by Jurisdiction
Gold
Get Protection
- Advanced shipment of replacement infrastructure components, availability to be determined by OEM
- Advanced replacement of wireless equipment, availability to be determined by OEM
- Unlimited telephone technical support seven days a week, 24 hours a day
- 48 hour response time to be onsite from time of call out
- 6-hour telephone response from time of customer call
- Proactive PMI allowing one visit per year
- First Responder System included in this Price, required by Jurisdiction
Platinum
Get Protection
- Next business day, on-site service for infrastructure
- Advanced replacement of equipment
- Proactive PMI allowing two visits per year (Includes First Responder)
- Unlimited telephone technical support seven days a week, 24 hours a day
- 2 hour telephone response from time of customer call
- 8-hour response time to be onsite
- Routine Technical Assistant Services (TAS), bi-annually
- On-site technical support as needed to resolve system malfunctions
- First Responder System included in this Price, required by Jurisdiction
